Why did my Refiner survey views drop?
The Refiner help pages give 3 common reasons. The first to rule out: If a survey has a stop date set, nobody sees it after that date, so views end there.
What causes it?
If a survey has a stop date set, nobody sees it after that date, so views end there.
In the Refiner help:
After the stop date, users no longer see the survey.
Schedule, read 2026-11-12.If a survey is limited to certain pages or screens, it is shown only there, whatever triggered it.
In the Refiner help:
You can think about the location restriction option as a final check before the survey gets shown to the user.
Location Constraints, read 2026-11-12.Surveys triggered by events sent through a backend integration can appear after a short delay rather than straight away.
In the Refiner help:
Events tracked through a backend integration (Segment, API, etc.) are processed with a slight delay of a couple of minutes.
Launch Trigger, read 2026-11-12.
How do I check it myself?
Compare survey views over time to see when displays fell.
In the Refiner help:
The total number of times the selected surveys were displayed.
Responses Overview, read 2026-11-12.Check whether the survey is set to show again to people who already saw or completed it.
In the Refiner help:
The Recurrence option controls whether a survey will be shown again after a user has already seen or completed it.
Launch Trigger, read 2026-11-12.
How does Refiner work with Feder?
- Connect Refiner to Feder and it joins your Experience apps.
- When you connect Refiner, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Refiner, one of your Experience apps. Feder only reads. It never changes anything in Refiner.
What else goes wrong with these numbers?
- Why did my NPS score swing in Refiner?Refiner
- Why did my survey responses drop in Refiner?Refiner
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Refiner help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.