Why does Shippo show more orders than my store?
The Shippo help pages give 3 common reasons. The first to rule out: Splitting an order turns it into a parent and several child orders, so one sale can show as more than one order.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Shippo help pages give, and how to check each one yourself.
What causes it?
Splitting an order turns it into a parent and several child orders, so one sale can show as more than one order.
In the Shippo help:
you'll see that your order has been split into one parent and multiple child orders.
How to Split Orders in Shippo, read 2026-11-12.Orders can be copied in Shippo, whether or not they have been fulfilled, so copies can add to the count.
In the Shippo help:
This article guides you on how to duplicate unfulfilled and fulfilled orders.
How to Duplicate Orders in Shippo, read 2026-11-12.Orders made by hand in Shippo have no store order number, so they appear in Shippo but not in your store.
In the Shippo help:
Manual orders will not have an assigned order number.
How to Duplicate Orders in Shippo, read 2026-11-12.
How do I check it myself?
Look for a copy mark on order numbers: a copied store order carries one, which tells it apart from the original.
In the Shippo help:
Duplicated Store orders will show a “Copy #” suffix in the Orders column.
How to Duplicate Orders in Shippo, read 2026-11-12.Compare like with like: view fulfilled and unfulfilled orders separately before matching Shippo's count with your store.
In the Shippo help:
You can filter by All orders, Fulfilled orders, and Unfulfilled(Pending) orders
Orders Page Overview, read 2026-11-12.
How would I know the day it starts?
- Feder reads the orders placed in Shippo each day and compares each day with your own history.
- It tells you when orders go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Shippo, which feeds Wins. Feder only reads. It never changes anything in Shippo.
What else goes wrong with these numbers?
- Why are my Amazon orders not showing up in Shippo?Shippo
- Why are my store orders not showing up in Shippo?Shippo
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Shippo help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.