Why are my Amazon orders not showing up in Shippo?
The Shippo help pages give 3 common reasons. The first to rule out: An Amazon order still waiting on payment can be held back, so it does not reach Shippo right away.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Shippo help pages give, and how to check each one yourself.
What causes it?
An Amazon order still waiting on payment can be held back, so it does not reach Shippo right away.
In the Shippo help:
Orders with a “Pending” payment status in Amazon won't import right away.
Connect Your Amazon Store to Shippo, read 2026-11-12.Right after Amazon is first connected, it can take up to a day for every order to arrive.
In the Shippo help:
It can take up to 24 hours for all orders to come in after you first connect.
Connect Your Amazon Store to Shippo, read 2026-11-12.Orders from Amazon's Seller Fulfilled Prime program are not something Shippo works with, so they can be missing.
In the Shippo help:
We don't support Seller Fulfilled Prime.
Connect Your Amazon Store to Shippo, read 2026-11-12.
How do I check it myself?
Check the order's status in Amazon. A pending order comes in once payment goes through and it shows as unshipped.
In the Shippo help:
They import once the status changes to “Unshipped” after payment processes.
Connect Your Amazon Store to Shippo, read 2026-11-12.Start a manual sync to bring in new orders that have not imported yet.
In the Shippo help:
Clicking Sync Orders on the Orders page forces a sync of any new orders that haven't imported yet.
How to Connect Your E-Commerce Store to Shippo, read 2026-11-12.
How would I know the day it starts?
- Feder reads the orders placed in Shippo each day and compares each day with your own history.
- It tells you when orders go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Shippo, which feeds Wins. Feder only reads. It never changes anything in Shippo.
What else goes wrong with these numbers?
- Why does Shippo show more orders than my store?Shippo
- Why are my store orders not showing up in Shippo?Shippo
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Shippo help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.