Why are my store orders not showing up in Shippo?
The Shippo help pages give 3 common reasons. The first to rule out: Depending on your store, new orders can take a while to reach Shippo, so a day's count can fill in late.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Shippo help pages give, and how to check each one yourself.
What causes it?
Depending on your store, new orders can take a while to reach Shippo, so a day's count can fill in late.
In the Shippo help:
Shippo typically syncs with e-commerce stores once per hour while some integrations sync in real-time.
Orders Page Overview, read 2026-11-12.A store connection can look set up while orders still are not syncing, if the store details given were not right.
In the Shippo help:
Occasionally wrong credentials will be accepted by the setup screen, but the order sync will not work.
Troubleshoot Your WooCommerce Connection, read 2026-11-12.Another plugin on your store can get in the way of order syncing with Shippo.
In the Shippo help:
We have seen several cases where an improperly-configured plugin caused syncing issues with Shippo.
Troubleshoot Your WooCommerce Connection, read 2026-11-12.
How do I check it myself?
Check that your store site is live, since Shippo needs to reach it to connect.
In the Shippo help:
Your site must be live to properly connect.
Troubleshoot Your WooCommerce Connection, read 2026-11-12.Check that the store account used for the Shippo connection has full admin rights.
In the Shippo help:
Check that the role of the account used to connect with Shippo has the role "Administrator"
Troubleshoot Your WooCommerce Connection, read 2026-11-12.
How would I know the day it starts?
- Feder reads the orders placed in Shippo each day and compares each day with your own history.
- It tells you when orders go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Shippo, which feeds Wins. Feder only reads. It never changes anything in Shippo.
What else goes wrong with these numbers?
- Why are my Amazon orders not showing up in Shippo?Shippo
- Why does Shippo show more orders than my store?Shippo
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Shippo help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.