Why doesn't my Shopware revenue match my orders?
The Shopware help pages give 3 common reasons. The first to rule out: An order can be edited after it comes in, so its total can change from what the customer first paid.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Shopware help pages give, and how to check each one yourself.
What causes it?
An order can be edited after it comes in, so its total can change from what the customer first paid.
In the Shopware help:
You can also add new products as positions, edit existing ones or remove them.
Shopware 6 - Orders, read 2026-11-12.A cancelled order stays in your order list with a cancelled status, so counting every order can overstate revenue.
In the Shopware help:
This is done by setting the order status to “Canceled”.
Shopware 6 - Orders, read 2026-11-12.A return changes the order only once its items are processed, so revenue can move days after the return was asked for.
In the Shopware help:
Only after the return items have been processed is the return considered complete and the order updated accordingly.
Shopware 6 - Orders - Returns management, read 2026-11-12.
How do I check it myself?
Open an order that looks off and see when its total last changed, which shows whether it was edited after it was placed.
In the Shopware help:
Here you can see the current order total and when it was last changed.
Shopware 6 - Orders, read 2026-11-12.An order with a return in progress can still look like a normal order, so check open returns as well as order statuses.
In the Shopware help:
Creating a return does not automatically change the order status to Returned.
Shopware 6 - Orders - Returns management, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue and your paid orders from Shopware each day and compares each day with your own history.
- It tells you when revenue moves outside its usual range or paid orders go quiet.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Shopware, which feeds Money. Feder only reads. It never changes anything in Shopware.
What else goes wrong with these numbers?
- Why are my Shopware orders not showing as paid?Shopware
- Why did orders stop coming in on my Shopware store?Shopware
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Shopware help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.