Why did orders stop coming in on my Shopware store?
The Shopware help pages give 4 common reasons. The first to rule out: When maintenance mode is on, shoppers see only the maintenance page, so they cannot place orders.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Shopware help pages give, and how to check each one yourself.
What causes it?
When maintenance mode is on, shoppers see only the maintenance page, so they cannot place orders.
In the Shopware help:
The frontend will then only display the maintenance page layout.
Shopware 6 - Settings - Sales channel, read 2026-11-12.A sales channel that has been turned off cannot be reached by visitors or by other apps until it is turned back on.
In the Shopware help:
It is then temporarily inaccessible for visitors and the API.
Shopware 6 - Settings - Sales channel, read 2026-11-12.A payment method only shows at checkout if it is assigned to that sales channel, so a missing assignment can stop orders.
In the Shopware help:
The decisive factor here is which payment methods are assigned in your sales channel.
Shopware 6 - Settings - Payment methods, read 2026-11-12.A rule on a payment method can hide it from some shoppers or at some times.
In the Shopware help:
You can use the availability rule to determine when this payment method should be available.
Shopware 6 - Settings - Payment methods, read 2026-11-12.
How do I check it myself?
Maintenance mode can let chosen IP addresses in, so check the shop from a device that is not on that list.
In the Shopware help:
You can grant access using the whitelist for selected IP addresses.
Shopware 6 - Settings - Sales channel, read 2026-11-12.Check each payment method's availability rule. A method with no rule is offered without restriction.
In the Shopware help:
For payment methods that are available without restriction, leave the availability rule blank (NULL).
Shopware 6 - Settings - Payment methods, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue and your paid orders from Shopware each day and compares each day with your own history.
- It tells you when paid orders go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Shopware, which feeds Wins. Feder only reads. It never changes anything in Shopware.
What else goes wrong with these numbers?
- Why are my Shopware orders not showing as paid?Shopware
- Why doesn't my Shopware revenue match my orders?Shopware
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Shopware help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.