Why are my Shopware orders not showing as paid?
The Shopware help pages give 4 common reasons. The first to rule out: An order can come in with its payment still open, and it only counts as paid once the customer has paid.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Shopware help pages give, and how to check each one yourself.
What causes it?
An order can come in with its payment still open, and it only counts as paid once the customer has paid.
In the Shopware help:
The payment status then remains open for the time being.
Orders, read 2026-11-12.Shopware keeps an order even when the payment fails, so orders can rise while paid orders do not.
In the Shopware help:
The order is therefore received by the system despite the failed payment.
After Order Payment Process, read 2026-11-12.Some payment methods first authorize a payment and take it later, so an order can sit as authorized before it shows as paid.
In the Shopware help:
The payment has been authorized.
Payment, read 2026-11-12.A payment provider can leave a payment unconfirmed for a time, so the order is not paid yet.
In the Shopware help:
The payment has not been confirmed yet.
Payment, read 2026-11-12.
How do I check it myself?
Look at orders whose payment is still open, since each one moves to paid once the customer pays.
In the Shopware help:
As soon as the customer has made the payment, the payment status changes to Paid.
Orders, read 2026-11-12.Check your orders for failed payments, since those orders stay in Shopware but are not paid.
In the Shopware help:
you will see it in the order overview with the payment status "failed".
After Order Payment Process, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue and your paid orders from Shopware each day and compares each day with your own history.
- It tells you when paid orders go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Shopware, which feeds Wins. Feder only reads. It never changes anything in Shopware.
What else goes wrong with these numbers?
- Why did orders stop coming in on my Shopware store?Shopware
- Why doesn't my Shopware revenue match my orders?Shopware
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Shopware help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.