Why is a ThriveCart sale missing from my numbers?
The ThriveCart help pages give 3 common reasons. The first to rule out: Test orders are kept apart from live orders, so a test purchase does not show among live sales.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the ThriveCart help pages give, and how to check each one yourself.
What causes it?
Test orders are kept apart from live orders, so a test purchase does not show among live sales.
In the ThriveCart help:
Looking for test transactions? You’ll want to enable the “Test orders” toggle by heading to Settings > Account-wide Settings > Finances to enable the dropdown for “enable toggling between live & test orders in the transactions area”.
Finding your customers & transactions, read 2026-11-12.The transactions list starts on today, so an older sale needs a wider time range to show.
In the ThriveCart help:
The default timeframe is always “today”, but you can choose from pre-set options or set a custom timeframe to view transactions within.
Finding your customers & transactions, read 2026-11-12.Where your account has the sales reports, money from slower methods such as bank transfer shows as pending revenue first.
In the ThriveCart help:
If you have any revenue pending from non-instant payment methods, such as bank transfer, this’ll show here.
Products & Sales Reports, read 2026-11-12.
How do I check it myself?
Set the product type filter so funnel items and archived products are included, then search again.
In the ThriveCart help:
Missing Transactions from search results? Make sure to set your Product Type filter to “Products” where you can then make sure that funnel items and archived products are included in your search results.
Finding your customers & transactions, read 2026-11-12.If you sell in more than one currency, change the currency filter, since it starts on your highest grossing currency.
In the ThriveCart help:
By default the currency set here will be the highest grossing currency.
Finding your customers & transactions, read 2026-11-12.
How does ThriveCart work with Feder?
- Connect ThriveCart to Feder and it joins your Money apps.
- When you connect ThriveCart, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in ThriveCart, one of your Money apps. Feder only reads. It never changes anything in ThriveCart.
What else goes wrong with these numbers?
- Why did my ThriveCart net revenue drop?ThriveCart
- Why did my ThriveCart rebill revenue drop?ThriveCart
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the ThriveCart help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.