Why are my Valley follow-up messages not going out?
The Valley help pages give 4 common reasons. The first to rule out: When automatic sending is turned off, Valley holds the messages it writes for your review before they move on.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Valley help pages give, and how to check each one yourself.
What causes it?
When automatic sending is turned off, Valley holds the messages it writes for your review before they move on.
In the Valley help:
Messages have been generated and are waiting for your review in the Approvals tab.
Campaign Prospect Status Definitions | Valley Help Center, read 2026-11-12.Tagging a prospect by hand stops Valley's automated messages to that prospect straight away.
In the Valley help:
All manual tags stop automation immediately.
Campaign Prospect Status Definitions | Valley Help Center, read 2026-11-12.Follow-ups stop once a prospect replies or the last message in the sequence has gone out.
In the Valley help:
Valley continues sending follow-ups in the sequence until the prospect responds or all messages are sent.
Campaign Prospect Status Definitions | Valley Help Center, read 2026-11-12.Approved messages wait in a queue for the sending window, so they do not all go out the moment they are approved.
In the Valley help:
They've been approved (either by you or by Autopilot) and are waiting for the sending window.
Scheduled & Sent Messages | Valley Help Center, read 2026-11-12.
How do I check it myself?
Filter a campaign's prospects by status to find those waiting for approval, those who replied and those held back for a while.
In the Valley help:
This helps you quickly find prospects who need approval, have responded, or are stuck in cooldown.
Campaign Prospect Status Definitions | Valley Help Center, read 2026-11-12.Compare the messages queued to send with those already sent to see whether follow-ups are waiting or have stopped.
In the Valley help:
The Scheduled and Sent tabs in your Inbox let you see what's coming and what's gone out.
Scheduled & Sent Messages | Valley Help Center, read 2026-11-12.If automatic sending is off, review messages waiting for approval every day so they do not pile up.
In the Valley help:
Check your Approvals tab daily if Autopilot is off to avoid message backlogs.
Campaign Prospect Status Definitions | Valley Help Center, read 2026-11-12.
How does Valley work with Feder?
- Connect Valley to Feder and it joins your Reach apps.
- When you connect Valley, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Valley, one of your Reach apps. Feder only reads. It never changes anything in Valley.
What else goes wrong with these numbers?
- Why are so few of my Valley replies marked Interested?Valley
- Why did my messages sent drop in Valley?Valley
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Valley help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.