Why is the money in my Wise Business account lower than I expected?
The Wise Business help pages give 3 common reasons. The first to rule out: Payouts in some currencies can take longer, so money in that currency can arrive later than you expect.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Wise Business help pages give, and how to check each one yourself.
What causes it?
Payouts in some currencies can take longer, so money in that currency can arrive later than you expect.
In the Wise Business help:
For some currencies, payouts sometimes can take longer.
Getting paid to your Wise Business by card, Apple Pay or Google Pay, read 2026-11-12.When you refund a customer, the fee you paid for taking their payment is not refunded, so a refund lowers your balance by more than the sale alone.
In the Wise Business help:
If you refund your customer, you won't get a refund on the fees you paid for using our service when charging the payer.
Getting paid to your Wise Business by card, Apple Pay or Google Pay, read 2026-11-12.When Wise cannot tell whether a card payment was cancelled, the payment stays pending for a while, so it can hold money you expected to have.
In the Wise Business help:
Sometimes we can’t tell if a payment was cancelled.
My Wise card transaction is still pending, read 2026-11-12.
How do I check it myself?
When a customer's payment arrives, check the fee charged on it, so you know how much of the sale reached your balance.
In the Wise Business help:
Once your payment arrives, you can check the fee we charged in your Activity.
Getting paid to your Wise Business by card, Apple Pay or Google Pay, read 2026-11-12.Download statements for every currency and jar together, so money held in another currency is not missed.
In the Wise Business help:
You can select multiple currencies and jars at once to download statements all in one go.
How do I download a statement?, read 2026-11-12.
How does Wise Business work with Feder?
- Connect Wise Business to Feder and it joins your Money apps.
- When you connect Wise Business, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Wise Business, one of your Money apps. Feder only reads. It never changes anything in Wise Business.
What else goes wrong with these numbers?
- Why did money come into my Wise Business account that wasn't from a sale?Wise Business
- Why did a payment arrive in my Wise Business account for less than was sent?Wise Business
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Wise Business help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.