Why did a payment arrive in my Wise Business account for less than was sent?
The Wise Business help pages give 3 common reasons. The first to rule out: If customers pay your USD account details by domestic wire, Wise takes a small fee to receive each one.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Wise Business help pages give, and how to check each one yourself.
What causes it?
If customers pay your USD account details by domestic wire, Wise takes a small fee to receive each one.
In the Wise Business help:
There’s a small fee to receive domestic USD wires into your Wise account.
How do I receive money with my USD account details? | Wise Help Centre, read 2026-11-12.Receiving an international Swift payment carries a Wise fee in every currency.
In the Wise Business help:
There are fees to receive international (Swift) payments for all currencies.
What are the fees and limits for receiving money? | Wise Help Centre, read 2026-11-12.On a Swift payment, correspondent banks along the way can also apply their own fees.
In the Wise Business help:
Additionally, when someone pays you by Swift, some correspondent banks might apply their own fees on top of the payment.
What are the fees and limits for receiving money? | Wise Help Centre, read 2026-11-12.
How do I check it myself?
Check Wise's pricing for your region to see the current fee for receiving a Swift payment.
In the Wise Business help:
Check the pricing page for the most up-to-date Swift receiving fees for your region.
What are the fees and limits for receiving money? | Wise Help Centre, read 2026-11-12.Export your transaction history for the days in question; the export follows the view you have open, so you can export just the payments you are looking at.
In the Wise Business help:
Select Export and choose your file format (CSV or PDF) to get your current view.
How do I download my transaction history? | Wise Help Centre, read 2026-11-12.
How does Wise Business work with Feder?
- Connect Wise Business to Feder and it joins your Money apps.
- When you connect Wise Business, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Wise Business, one of your Money apps. Feder only reads. It never changes anything in Wise Business.
What else goes wrong with these numbers?
- Why is the money in my Wise Business account lower than I expected?Wise Business
- Why did money come into my Wise Business account that wasn't from a sale?Wise Business
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Wise Business help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.