Why did money come into my Wise Business account that wasn't from a sale?
The Wise Business help pages give 3 common reasons. The first to rule out: When a transfer you paid from a Wise balance is refunded, the money goes back to that balance, so it shows up as money coming in.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Wise Business help pages give, and how to check each one yourself.
What causes it?
When a transfer you paid from a Wise balance is refunded, the money goes back to that balance, so it shows up as money coming in.
In the Wise Business help:
We’ll refund the money back to the Wise currency you paid from.
How will I get my refund? | Wise Help Centre, read 2026-11-12.A card dispute can take months to complete, so its outcome can land long after the purchase it is about.
In the Wise Business help:
This process can take around 2 months for Visa and 6 months (or more) for MasterCard to complete.
How do I dispute a Wise card transaction? | Wise Help Centre, read 2026-11-12.Rewards from Wise are added to your Wise balances once claimed, so they arrive as money that did not come from a customer.
In the Wise Business help:
Once you claim the reward it will be added to your Wise currencies.
How do I get my reward? | Wise Help Centre, read 2026-11-12.
How do I check it myself?
If your role lets you download statements, an audit report lists each of your currency accounts and the amount in each, which shows which currency the extra money sits in.
In the Wise Business help:
The report will have account details for your currencies, and the amount in each account.
How do I download an audit report?, read 2026-11-12.If you raised a card dispute, note the date you submitted it, since the time a dispute takes generally runs from then.
In the Wise Business help:
The timeframe generally starts from the date you submit the dispute form.
How do I dispute a Wise card transaction? | Wise Help Centre, read 2026-11-12.
How does Wise Business work with Feder?
- Connect Wise Business to Feder and it joins your Money apps.
- When you connect Wise Business, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Wise Business, one of your Money apps. Feder only reads. It never changes anything in Wise Business.
What else goes wrong with these numbers?
- Why is the money in my Wise Business account lower than I expected?Wise Business
- Why did a payment arrive in my Wise Business account for less than was sent?Wise Business
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Wise Business help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.