Why did my Fairing survey responses drop?
The Fairing help pages give 4 common reasons. The first to rule out: If the Fairing block is missing from a page where the survey should show, the survey does not load there, so responses can stop.
What causes it?
If the Fairing block is missing from a page where the survey should show, the survey does not load there, so responses can stop.
In the Fairing help:
Without the app block added Fairing will not load.
Why is my response rate low?, read 2026-11-12.Pop-ups or a slow loading script on the order confirmation page can keep shoppers from seeing the survey, which can lower responses.
In the Fairing help:
If your response rate is below 40%, it's typically due to pop-ups on your order confirmation page or another 3rd party script that's taking a while to load.
FAQs - Troubleshoot, read 2026-11-12.A long survey can push answer options out of view, so fewer customers answer.
In the Fairing help:
If your survey is too long, customers may not be able to view all response options, leading to a lower response rate.
Why is my response rate low?, read 2026-11-12.Questions placed later in your question stream are seen by fewer customers, so moving a question further down can lower its responses.
In the Fairing help:
But as the questions progress, there is a noticeable drop in views.
How Question Rank Affects Response Rates, read 2026-11-12.
How do I check it myself?
Check that the survey sits near the top of the order confirmation page and that no pop-up covers it.
In the Fairing help:
Confirm Fairing is at the top of the page and there are no popups blocking the survey from being seen.
Why is my response rate low?, read 2026-11-12.Preview a recent order and check that every answer option shows without scrolling.
In the Fairing help:
Preview a recent order and confirm all response options can be seen above the fold.
Why is my response rate low?, read 2026-11-12.If the survey does not show at all, Fairing's debug messages in the browser can tell you whether it could not find the order or a place for the survey.
In the Fairing help:
If we can't find an order ID or a location to place the survey, you'll see logging for that in the console.
FAQs - Troubleshoot, read 2026-11-12.
How would I know the day it starts?
- Feder reads your survey responses from Fairing each day and compares each day with your own history.
- It tells you when survey responses go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Fairing, which feeds Experience. Feder only reads. It never changes anything in Fairing.
What else goes wrong with these numbers?
- Why doesn't my Fairing response count match my number of orders?Fairing
- Why did my Fairing responses drop after I changed my questions?Fairing
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Fairing help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.