Why doesn't my Fairing response count match my number of orders?
The Fairing help pages give 3 common reasons. The first to rule out: Fairing shows the survey only to customers who have not already answered and who fit your settings, so not every order gets a chance to respond.
What causes it?
Fairing shows the survey only to customers who have not already answered and who fit your settings, so not every order gets a chance to respond.
In the Fairing help:
If both of those requirements are met, we load and display your survey to your customer.
Shopify, read 2026-11-12.An in store order with no customer attached cannot load the survey, so it gets no response.
In the Fairing help:
A customer is required on the order to load Fairing (first name or email is required at minimum).
Shopify Point of Sale (POS) UI Extensions, read 2026-11-12.Answers collected in store are counted with your other responses, so busy in store days can raise the count.
In the Fairing help:
All responses recorded via the POS app will be recorded in your Analytics for each question in your Fairing app.
Shopify Point of Sale (POS) UI Extensions, read 2026-11-12.
How do I check it myself?
Responses are grouped by the date the order was placed, so compare them with orders from the same dates.
In the Fairing help:
The date range filters on the order created at date.
Analytics, read 2026-11-12.Check the response rate as well as the count: it compares responses with how often the survey was seen, not with orders.
In the Fairing help:
Response rate is Responses/Views*100 for the specified date range.
Analytics, read 2026-11-12.
How would I know the day it starts?
- Feder reads your survey responses from Fairing each day and compares each day with your own history.
- It tells you when survey responses go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Fairing, which feeds Experience. Feder only reads. It never changes anything in Fairing.
What else goes wrong with these numbers?
- Why did my Fairing responses drop after I changed my questions?Fairing
- Why did my Fairing survey responses drop?Fairing
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Fairing help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.