Why did my Fairing responses drop after I changed my questions?
The Fairing help pages give 4 common reasons. The first to rule out: If a question is asked only until it is answered, customers who already answered it do not see it on later orders, so responses to it can fall as more of your customers have answered.
What causes it?
If a question is asked only until it is answered, customers who already answered it do not see it on later orders, so responses to it can fall as more of your customers have answered.
In the Fairing help:
Once the question is answered, it will no longer be shown on subsequent orders.
Question Frequency, read 2026-11-12.A question aimed only at new customers, or only at returning customers, is shown to fewer people, so it can collect fewer responses than a question shown to everyone.
In the Fairing help:
This targeting criteria allows you to target questions to all, new, or returning customers.
New vs Returning, read 2026-11-12.A question limited to certain places is shown only to customers whose billing address is in those places, so a change to that list can change how many people answer.
In the Fairing help:
This criteria allows you to target questions based on the Billing Address of your customer.
Geographic Location, read 2026-11-12.A paused question is not shown to customers, so it gets no new responses until it is live again.
In the Fairing help:
Questions marked as ‘Paused’ are inactive or disabled, whereas those marked as ‘Live’ are active and enabled.
Question Stream Functionality, read 2026-11-12.
How do I check it myself?
Check each question's product targeting. A question set to show only for some products is not shown on orders without them.
In the Fairing help:
By default, the question will show for 'All products' - i.e. it will show regardless of what was purchased.
Products Purchased, read 2026-11-12.Check the order of your questions. A question moved further down the list reaches customers later, so it can collect fewer responses.
In the Fairing help:
The order of your question list is the chronological order your customers will experience.
Question Stream Functionality, read 2026-11-12.
How would I know the day it starts?
- Feder reads your survey responses from Fairing each day and compares each day with your own history.
- It tells you when survey responses go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Fairing, which feeds Experience. Feder only reads. It never changes anything in Fairing.
What else goes wrong with these numbers?
- Why doesn't my Fairing response count match my number of orders?Fairing
- Why did my Fairing survey responses drop?Fairing
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Fairing help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.