Can you trust the numbers in Judge.me?
Judge.me is a product reviews tool that helps an online store build trust and grow with customer reviews. Its own help pages give 3 reasons its numbers can look different from what you expect. The first to rule out: Star ratings left in the Shop app without any written text will not show up in your Judge.me totals, as Judge.me's help pages say.
What does Judge.me keep track of?
Judge.me publishes reviews that come from the Shop app with a badge from Shop, so they can be told apart from the reviews Judge.me collects itself.
In Judge.me's own words:
Synced Shop app reviews are automatically published in Judge.me with a Verified by Shop badge.
Syncing reviews with Shop, read 2026-11-12.Judge.me sorts reviews that are not published into three states, To Curate, Hidden and Archived, so a count of unpublished reviews can depend on which state you look at.
In Judge.me's own words:
A review that is not published can be in any of three states: To Curate, Hidden, or Archived.
Reviews dashboard, read 2026-11-12.
What can make Judge.me's numbers look wrong?
Star ratings left in the Shop app without any written text will not show up in your Judge.me totals, as Judge.me's help pages say.
In Judge.me's own words:
Rating-only reviews submitted on the Shop App will not appear in Judge.me.
Syncing reviews with Shop, read 2026-11-12.A review you see in Judge.me may not appear in the Shop app, so the two places can show different review lists, as Judge.me's help pages explain.
In Judge.me's own words:
A review can be verified in Judge.me but still not appear in Shop.
Syncing reviews with Shop, read 2026-11-12.As Judge.me's help pages say, the store-wide rating and review count are not available in Liquid, so a theme cannot pull those totals from there.
In Judge.me's own words:
Shop-level aggregate rating and count are not currently available in Liquid.
All Reviews Counter, read 2026-11-12.
How do I check Judge.me's numbers myself?
You can tell whether a review is linked to an order by looking for the View order in Shopify option on it, as Judge.me's help pages explain.
In Judge.me's own words:
If you don't see the View order in Shopify option, it means the review isn't linked to any order.
Reviews dashboard, read 2026-11-12.You can narrow the review list in the Judge.me dashboard with the filters above it.
In Judge.me's own words:
Filters are available in the filter bar directly above the review list.
Reviews dashboard, read 2026-11-12.
How does Judge.me work with Feder?
Connect Judge.me to Feder and it joins your Experience apps. Feder only reads. It never changes anything in Judge.me.
When you connect Judge.me, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Other apps that feed Experience
Questions owners ask about Judge.me
- Why did my average rating change in Judge.me?Hiding a review takes it out of the rating and count straight away, so a rating can move without any new reviews.
- Why am I getting fewer new reviews in Judge.me?When requests wait for delivery and no delivery update arrives from the store, a request can keep waiting, so fewer customers are asked for a review.
- Why did my review count jump in Judge.me?Reviews held back and left untouched go live on their own after a set time, so a batch of older reviews can appear together.
Where do these answers come from?
Everything this page says about Judge.me comes from Judge.me's own pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.
Know the day a number breaks, not the month after.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.