Why am I getting fewer new reviews in Judge.me?
The Judge.me help pages give 4 common reasons. The first to rule out: When requests wait for delivery and no delivery update arrives from the store, a request can keep waiting, so fewer customers are asked for a review.
What causes it?
When requests wait for delivery and no delivery update arrives from the store, a request can keep waiting, so fewer customers are asked for a review.
In the Judge.me help:
If Judge.me doesn't receive a delivery update from Shopify, the request stays in Waiting for delivery indefinitely.
Automatic review request emails, read 2026-11-12.A customer asked recently can be skipped, so frequent buyers can get fewer requests.
In the Judge.me help:
The review request will be skipped if the customer already receives another request in a set number of days.
Automatic review request emails, read 2026-11-12.Orders with an open return get no review request, so a spell of returns can mean fewer requests and fewer reviews.
In the Judge.me help:
Orders with active return requests are excluded.
Review requests dashboard, read 2026-11-12.Products tagged to match a blocklist get no review requests, so a tag added to many products can cut requests.
In the Judge.me help:
When a product has a tag that matches the Tag blocklist, review request emails will not be sent for that product.
Email blocklists, read 2026-11-12.
How do I check it myself?
Look at the status of recent review requests to see how many are waiting, skipped or failed rather than sent.
In the Judge.me help:
Click one of the status tabs at the top of the table: All, Waiting, Scheduled, Skipped, Failed, Bounced, Sent.
Review requests dashboard, read 2026-11-12.Check for orders that are not yet fulfilled, since no review request appears for them until they are.
In the Judge.me help:
Review requests appear in the dashboard once the related order has been fulfilled
Review requests dashboard, read 2026-11-12.
How does Judge.me work with Feder?
- Connect Judge.me to Feder and it joins your Experience apps.
- When you connect Judge.me, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Judge.me, one of your Experience apps. Feder only reads. It never changes anything in Judge.me.
What else goes wrong with these numbers?
- Why did my average rating change in Judge.me?Judge.me
- Why did my review count jump in Judge.me?Judge.me
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Judge.me help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.