Why did my average rating change in Judge.me?
The Judge.me help pages give 4 common reasons. The first to rule out: Hiding a review takes it out of the rating and count straight away, so a rating can move without any new reviews.
What causes it?
Hiding a review takes it out of the rating and count straight away, so a rating can move without any new reviews.
In the Judge.me help:
Ratings and counts update automatically after a review is hidden.
Publishing and hiding reviews | Judge.me Help Center, read 2026-11-12.Unless rules are set, every review goes live as soon as it arrives, low ratings included, so the average follows each new review.
In the Judge.me help:
By default, all reviews are published automatically to help you share feedback quickly and transparently.
Publishing and hiding reviews | Judge.me Help Center, read 2026-11-12.Where rules hold some reviews back, the live rating leaves those out until they are published.
In the Judge.me help:
Reviews that don't meet that criteria will be set as Pending.
Publishing and hiding reviews | Judge.me Help Center, read 2026-11-12.Removing reviews that came in by import takes them out for good, which can shift the average.
In the Judge.me help:
Imported reviews can be permanently deleted.
Deleting reviews | Judge.me Help Center, read 2026-11-12.
How do I check it myself?
Look at reviews waiting as pending, since they are not on your store yet and can change the rating once published.
In the Judge.me help:
Pending reviews don't show in your live store.
Publishing and hiding reviews | Judge.me Help Center, read 2026-11-12.Check the hidden reviews in the dashboard, since they are kept there even though shoppers cannot see them.
In the Judge.me help:
Reviews with the Hidden status don't appear on your storefront but stay in the Reviews dashboard.
Publishing and hiding reviews | Judge.me Help Center, read 2026-11-12.
How does Judge.me work with Feder?
- Connect Judge.me to Feder and it joins your Experience apps.
- When you connect Judge.me, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Judge.me, one of your Experience apps. Feder only reads. It never changes anything in Judge.me.
What else goes wrong with these numbers?
- Why am I getting fewer new reviews in Judge.me?Judge.me
- Why did my review count jump in Judge.me?Judge.me
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Judge.me help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.