Can you trust the numbers in Redo?

What does Redo keep track of?

• Redo keeps a summary of your returns, such as how many need action and how many are on their way back.

  In Redo's own words: The Summary tab in your Redo Merchant dashboard offers a clear visualization of key metrics related to your returns. Summary Tab Overview | Redo Help Center, read 2026-11-12.

• Redo keeps revenue figures tied to returns, such as refunded and retained revenue, that you can compare between periods.

  In Redo's own words: Filter and compare aggregate data from different periods to track and analyze patterns. Revenue Metrics | Redo Help Center, read 2026-11-12.

What can make Redo's numbers look wrong?

1. Refund totals in Shopify and in Redo can disagree, because, as Redo's help pages explain, not every returned item in Shopify was refunded.

   In Redo's own words: In reality, a return in Shopify might mean the customer got an exchange, opted for store credit, or received a refund. Return Reporting in Redo vs Shopify | Redo Help Center, read 2026-11-12.

2. A return rate can look different depending on whether returns are matched to the order date or the day the return was processed, as Redo's help pages say.

   In Redo's own words: Due to changing order volume, the clearest picture of purchase to return ratios is provided by utilizing order date rather than return date. Return Reporting in Redo vs Shopify | Redo Help Center, read 2026-11-12.

3. A coverage charge that was refunded before the invoice was made does not show on the invoice as a charge, as Redo's help pages explain, so invoice lines may not match every order.

   In Redo's own words: Refunds applied before invoicing will not appear as charges. Redo Invoice Deep Dive | Redo Help Center, read 2026-11-12.

How do I check Redo's numbers myself?

1. An owner can download the invoice detail as a CSV and compare its total with the PDF invoice.

   In Redo's own words: Totals in the CSV will reconcile directly to the PDF invoice. Redo Invoice Deep Dive | Redo Help Center, read 2026-11-12.

2. An owner can download a filtered list of Redo returns as a CSV and count the returns behind a number themselves.

   In Redo's own words: One more quick thing to highlight: you do have the option to export as a CSV for any of these filtering needs. Returns Tab Overview | Redo Help Center, read 2026-11-12.

How does Redo work with Feder?

Connect Redo to Feder and it joins your Money apps. Feder only reads. It never changes anything in Redo.

When you connect Redo, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.

Other apps that feed Money

• Striperevenue
• PayPalrevenue
• WooCommercerevenue
• Rechargesubscription revenue
• Zohoinvoiced
• Wave Accountinginvoiced

Questions owners ask about Redo

• Why did my Redo refunded revenue jump?If returns are set to process as soon as the request is submitted, refunds follow new requests rather than items arriving back.
• Why don't my Redo refund totals match my store?Redo's revenue figures leave out item discounts, so they can differ from figures that include them.
• Why did my Redo retained revenue drop?Retained revenue counts only completed returns kept as store credit or exchanges, so returns still in progress are not in it yet.

See every connection.

Where do these answers come from?

Everything this page says about Redo comes from Redo's own pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.