Why did my Redo refunded revenue jump?
The Redo help pages give 3 common reasons. The first to rule out: If returns are set to process as soon as the request is submitted, refunds follow new requests rather than items arriving back.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Redo help pages give, and how to check each one yourself.
What causes it?
If returns are set to process as soon as the request is submitted, refunds follow new requests rather than items arriving back.
In the Redo help:
Automatically processes the return as soon as the customer submits their return request.
Processing Returns in Redo, read 2026-11-12.If returns are set to process when the carrier scans the label, refunds follow carrier scans rather than items arriving back.
In the Redo help:
Automatically processes the return when the customer drops off the return package and the label is scanned by the carrier.
Processing Returns in Redo, read 2026-11-12.Approving a return without asking for the item back counts as processing it right away, so its refund does not wait for anything to arrive.
In the Redo help:
Approving the request without requiring the item to be sent back is the equivalent of processing the return, as there is not additional action required from the customer.
Processing Returns in Redo, read 2026-11-12.
How do I check it myself?
Look at whether returns show as complete as soon as they ship or arrive, which means automatic processing is handling them.
In the Redo help:
If you do have automations on to process it right when it's delivered or when it's shipped, this process button will not be there, and it will show as "complete" instead of "delivered."
Returns Tab Overview, read 2026-11-12.Open returns in transit to see their tracking history and where each return is on its way back.
In the Redo help:
It means that the item has been shipped, and it usually shows you a list of a comprehensive tracking history so you can see the status of the return and where it's at in its return journey.
Returns Tab Overview, read 2026-11-12.
How does Redo work with Feder?
- Connect Redo to Feder and it joins your Money apps.
- When you connect Redo, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Redo, one of your Money apps. Feder only reads. It never changes anything in Redo.
What else goes wrong with these numbers?
- Why don't my Redo refund totals match my store?Redo
- Why did my Redo retained revenue drop?Redo
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Redo help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.