Why don't my Redo refund totals match my store?
The Redo help pages give 3 common reasons. The first to rule out: Redo's revenue figures leave out item discounts, so they can differ from figures that include them.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Redo help pages give, and how to check each one yourself.
What causes it?
Redo's revenue figures leave out item discounts, so they can differ from figures that include them.
In the Redo help:
All metrics listed above exclude the discount value from items.
Key Revenue Metrics, read 2026-11-12.A return request can be closed without processing it in Redo, so not every return request ends in a Redo refund.
In the Redo help:
Closes the return request without processing it inside Redo.
Processing Returns in Redo, read 2026-11-12.When a customer exchanges for a cheaper item, the difference goes back as store credit rather than as a refund.
In the Redo help:
If the customer exchanges for an item of lesser value, the price discrepancy will be refunded to them through store credit.
Return Processing, read 2026-11-12.
How do I check it myself?
Look at the full list of return requests, not only completed ones, to find returns that were closed without being processed in Redo.
In the Redo help:
The "All" status is going to include all the customers that have started the return request.
Returns Tab Overview, read 2026-11-12.Compare like with like: Redo's refunds figure is the value of items submitted for a refund.
In the Redo help:
The total value of items submitted as a refund.
Key Revenue Metrics, read 2026-11-12.
How does Redo work with Feder?
- Connect Redo to Feder and it joins your Money apps.
- When you connect Redo, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Redo, one of your Money apps. Feder only reads. It never changes anything in Redo.
What else goes wrong with these numbers?
- Why did my Redo refunded revenue jump?Redo
- Why did my Redo retained revenue drop?Redo
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Redo help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.