Can you trust the numbers in Zigpoll?
Zigpoll is a survey tool built for ecommerce, with Shopify as its main integration, that runs post-purchase, exit-intent and on-site surveys to learn why customers buy and why they don't. Its own help pages give 4 reasons its numbers can look different from what you expect. The first to rule out: A downloaded file can hold more rows than there are people, because, as Zigpoll's help pages say, a person who comes back gets another row.
What does Zigpoll keep track of?
Zigpoll keeps a count of answers for each question as well as a count of responses.
In Zigpoll's own words:
Your dashboard shows answers so you can see how much data each question collects.
How we calculate responses, read 2026-11-12.Zigpoll keeps a count of how many times each survey was viewed.
In Zigpoll's own words:
Views on the survey card counts how many times the survey was viewed.
Analytics, AI, and Reporting, read 2026-11-12.
What can make Zigpoll's numbers look wrong?
A downloaded file can hold more rows than there are people, because, as Zigpoll's help pages say, a person who comes back gets another row.
In Zigpoll's own words:
In the dashboard, Table, and Participants exports, each row is one session of one participant, not one person.
Exporting Data to CSV, read 2026-11-12.The response count can include people who quit early, since, as Zigpoll's help pages explain, one answered question is enough to count.
In Zigpoll's own words:
If they stop after the first question, that's still 1 response.
How we calculate responses, read 2026-11-12.One person can be counted as several responses when a survey is set to restart each time it loads, as Zigpoll's help pages say.
In Zigpoll's own words:
Each load that gets at least one answer is a new response.
How we calculate responses, read 2026-11-12.A day's total can shift between two people's downloads when their browsers are in different time zones, as Zigpoll's help pages explain.
In Zigpoll's own words:
The Date Range uses your browser's time zone too.
Exporting Data to CSV, read 2026-11-12.
How do I check Zigpoll's numbers myself?
Filtering the download by one answer lets an owner count exactly how many people chose it.
In Zigpoll's own words:
To export only the people who gave a certain answer, use Filter by answer: pick a question, then one of its answers.
Exporting Data to CSV, read 2026-11-12.Comparing the response count with the answer count helps an owner tell people from individual answers when a total looks too high.
In Zigpoll's own words:
A 3 question survey completed by 10 participants would show 10 responses and 30 answers.
How we calculate responses, read 2026-11-12.
How does Zigpoll work with Feder?
Connect Zigpoll to Feder and it joins your Interest apps. Feder only reads. It never changes anything in Zigpoll.
When you connect Zigpoll, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Other apps that feed Interest
- Jotformform submissions
- Klaviyonew profiles
- Mailchimpclicks on today's sends
- ActiveCampaignnew contacts
- Cal.combookings made
- Intercomnew contacts
Questions owners ask about Zigpoll
- Why did my Zigpoll responses suddenly stop?If your plan has a monthly response limit, surveys stop loading once you pass it, so new responses stop.
- Why did my Zigpoll survey views drop?If a survey is set to show to a share of visitors, lowering that share lowers views.
- Why don't my Zigpoll totals change with the date range?The tiles at the top always show lifetime totals, so they do not move when you pick a shorter range.
Where do these answers come from?
Everything this page says about Zigpoll comes from Zigpoll's own pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.
Know the day a number breaks, not the month after.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.