Why did my Zigpoll responses suddenly stop?
The Zigpoll help pages give 5 common reasons. The first to rule out: If your plan has a monthly response limit, surveys stop loading once you pass it, so new responses stop.
What causes it?
If your plan has a monthly response limit, surveys stop loading once you pass it, so new responses stop.
In the Zigpoll help:
Once your account goes past its plan's monthly responses, Zigpoll stops loading your surveys.
Why Is My Survey Not Showing?, read 2026-11-12.An unpaid plan invoice stops surveys loading until billing is sorted out.
In the Zigpoll help:
If an invoice for your Zigpoll plan wasn't paid, surveys stop loading until billing is fixed.
Why Is My Survey Not Showing?, read 2026-11-12.On Shopify, a new or duplicated theme needs the Zigpoll embed switched on again, or storefront surveys do not show.
In the Zigpoll help:
The App Embed is switched on per theme.
Why Is My Survey Not Showing?, read 2026-11-12.On Shopify, storefront surveys wait for visitors to accept analytics cookies, so visitors who have not accepted them are not surveyed.
In the Zigpoll help:
On Shopify, storefront surveys wait until the visitor accepts analytics cookies by default.
Why Is My Survey Not Showing?, read 2026-11-12.A new survey placed higher in your list can take the page over from the one you were watching.
In the Zigpoll help:
When more than one live survey matches the page, Zigpoll checks them top-down in the order of your Surveys list and serves the first one whose location and targeting rules all pass.
Why Is My Survey Not Showing?, read 2026-11-12.
How do I check it myself?
Check the survey is still set live in your Zigpoll dashboard.
In the Zigpoll help:
Every survey needs to be Live.
Why Is My Survey Not Showing?, read 2026-11-12.Open your store in a private window to see whether the survey shows to a new visitor.
In the Zigpoll help:
Visit your store in a private window, so your earlier closes and answers don't hide the survey.
Why Is My Survey Not Showing?, read 2026-11-12.
How does Zigpoll work with Feder?
- Connect Zigpoll to Feder and it joins your Interest apps.
- When you connect Zigpoll, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Zigpoll, one of your Interest apps. Feder only reads. It never changes anything in Zigpoll.
What else goes wrong with these numbers?
- Why did my Zigpoll survey views drop?Zigpoll
- Why don't my Zigpoll totals change with the date range?Zigpoll
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Zigpoll help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.