Why don't my BILL payments received match my invoices?
The BILL help pages give 4 common reasons. The first to rule out: A credit memo lowers what a customer owes, so the money that comes in can be less than the original invoice total.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the BILL help pages give, and how to check each one yourself.
What causes it?
A credit memo lowers what a customer owes, so the money that comes in can be less than the original invoice total.
In the BILL help:
A credit memo is an adjustment on the amount owed by a customer.
Credit memos, read 2026-11-12.Card and PayPal payments usually carry a convenience fee, so the amount a customer pays can differ from the invoice amount.
In the BILL help:
A convenience fee is usually charged for credit card or PayPal payments.
Accounts Receivable (AR), read 2026-11-12.When a customer pays more than they owe, the extra is held as a customer balance, so payments received can run higher than the invoices they settle.
In the BILL help:
Any recorded unapplied amount is an overpayment and is available as a customer balance in your BILL system.
Record AR payments, read 2026-11-12.One payment can cover several invoices, so a single payment can match the total of more than one invoice.
In the BILL help:
Apply the recorded payment amount to one or more invoices for a customer.
Record AR payments, read 2026-11-12.
How do I check it myself?
Look for payments with an amount not applied to any invoice. BILL keeps that amount for overpayments, double payments and payments not yet linked to an invoice.
In the BILL help:
This value is available for an overpayment, double payment, or customer payment not currently linked to an invoice.
Get received payment details, read 2026-11-12.Check whether each invoice shows as partly paid or paid in full, since credits applied to it change what is still due.
In the BILL help:
The invoice status is set as PARTIAL_PAYMENT or PAID_IN_FULL depending on the invoice totalAmount.
Credit memos, read 2026-11-12.
How would I know the day it starts?
- Feder reads the payments you received in BILL each day, both how many and how much, and compares each day with your own history.
- It tells you when payments received go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Bill (Connect API), which feeds Money. Feder only reads. It never changes anything in Bill (Connect API).
What else goes wrong with these numbers?
- Why did my BILL payments received drop?BILL
- Why did my BILL payments received suddenly jump?BILL
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the BILL help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.