Why did my BILL payments received drop?
The BILL help pages give 5 common reasons. The first to rule out: A payment you take outside BILL, such as a check, is an offline payment. It can be missing from BILL until someone records it.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the BILL help pages give, and how to check each one yourself.
What causes it?
A payment you take outside BILL, such as a check, is an offline payment. It can be missing from BILL until someone records it.
In the BILL help:
An offline payment is a payment that you receive outside the BILL system.
Record AR payment, read 2026-11-12.A received payment is dated the day funds are taken from the customer's bank account, which can fall in a different period than the day the charge was set up.
In the BILL help:
Funds are withdrawn from the customer bank account on this date.
Get received payment details, read 2026-11-12.A payment in another currency keeps its own currency, so it does not add into a dollar total.
In the BILL help:
For a payment in an international currency (not USD), this value is in the local currency.
Get received payment details, read 2026-11-12.BILL can only charge a customer who has a bank account on file, so a charge cannot go ahead without one.
In the BILL help:
A customer bank account is required for you to charge a customer.
Charge a customer, read 2026-11-12.BILL's test account and live account keep separate data, so payments made in one never show in the other.
In the BILL help:
Note that the BILL sandbox and production environments do not share any data.
FAQs, read 2026-11-12.
How do I check it myself?
Compare the invoices marked paid in the period with the payments received, since a charge marks its invoices as paid.
In the BILL help:
The listed invoice is marked as PAID.
Charge a customer, read 2026-11-12.Check both dates on a payment. The day it was created and the day funds are taken can differ.
In the BILL help:
Received payment created date and time
Get received payment details, read 2026-11-12.
How would I know the day it starts?
- Feder reads the payments you received in BILL each day, both how many and how much, and compares each day with your own history.
- It tells you when payments received go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Bill (Connect API), which feeds Money. Feder only reads. It never changes anything in Bill (Connect API).
What else goes wrong with these numbers?
- Why don't my BILL payments received match my invoices?BILL
- Why did my BILL payments received suddenly jump?BILL
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the BILL help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.