Why are fewer of my Bland calls connecting?
The Bland help pages give 4 common reasons. The first to rule out: Phone carriers can block calls they flag as spam, as Bland's docs explain, so calls from one number can stop connecting.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Bland help pages give, and how to check each one yourself.
What causes it?
Phone carriers can block calls they flag as spam, as Bland's docs explain, so calls from one number can stop connecting.
In the Bland help:
Call blocked by carrier due to spam filtering
Call Details, read 2026-11-12.Calls to numbers that are wrong or no longer in service will not go through, so an older or unchecked list can lower the share that connect.
In the Bland help:
The phone number is invalid or not in service
Call Details, read 2026-11-12.A call can come back busy when the person is already on another call, so calling at busy times can lower connections.
In the Bland help:
Called party is on another call without call waiting
Call Details, read 2026-11-12.Whether a call is marked as answered by a person or by voicemail depends on the first few seconds of audio, so a quiet opening can change how calls are counted.
In the Bland help:
Determinations are based on audio from the first five seconds of the phone call.
Call Details, read 2026-11-12.
How do I check it myself?
For calls that failed, read the error message on each one to see whether the reasons are the same.
In the Bland help:
When `status` is `failed`, check the `error_message` field for specific details:
Call Details, read 2026-11-12.Check that the numbers you call are in the right format and still active.
In the Bland help:
Verify the phone number format and that it's currently active
Call Details, read 2026-11-12.
How does Bland work with Feder?
- Connect Bland to Feder and it joins your Reach apps.
- When you connect Bland, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Bland, one of your Reach apps. Feder only reads. It never changes anything in Bland.
What else goes wrong with these numbers?
- Why did my Bland batch place fewer calls than my list?Bland
- Why are my Bland calls shorter than usual?Bland
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Bland help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.