Why are my Fathom calls counted under a different company?
The Fathom help pages give 3 common reasons. The first to rule out: When someone outside your company organized the meeting, Fathom files the call under the organizer's company first, so a meeting arranged by a partner can land under the partner.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Fathom help pages give, and how to check each one yourself.
What causes it?
When someone outside your company organized the meeting, Fathom files the call under the organizer's company first, so a meeting arranged by a partner can land under the partner.
In the Fathom help:
External calendar organizer (if present)
How does Fathom match a call to a company?, read 2026-11-12.When no outside organizer or outside attendee domain decides it, Fathom counts the guests by company and the call goes to whichever company sent the most people, so a client meeting can be counted elsewhere.
In the Fathom help:
If neither, guest attendees are counted by company/domain: most occurrences gets the attribution
How does Fathom match a call to a company?, read 2026-11-12.When two companies are tied, Fathom picks the one it knew about first, so the same mix of guests can land on an older company record.
In the Fathom help:
In a tie, we default to whichever company was created first in Fathom.
How does Fathom match a call to a company?, read 2026-11-12.
How do I check it myself?
Open a company's calls and look at the attendee list to spot people from other companies who may have pulled calls there.
In the Fathom help:
On the right-hand side of the screen, you can view all attendees that have been on those calls.
Viewing Calls with a Company, read 2026-11-12.Check the email domains of the people invited to a call, since the company Fathom shows comes from them.
In the Fathom help:
The company name is determined by the email domain of the attendees on the call.
How does Fathom match a call to a company?, read 2026-11-12.
How does Fathom work with Feder?
- Connect Fathom to Feder and it joins your Wins apps.
- When you connect Fathom, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Fathom, one of your Wins apps. Feder only reads. It never changes anything in Fathom.
What else goes wrong with these numbers?
- Why did fewer of my calls get recorded in Fathom?Fathom
- Why do my teammates see fewer calls in Fathom's Team Calls?Fathom
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Fathom help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.