Why did fewer of my calls get recorded in Fathom?
The Fathom help pages give 4 common reasons. The first to rule out: Fathom records a call only when you are on it yourself, so meetings you skip are not recorded.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Fathom help pages give, and how to check each one yourself.
What causes it?
Fathom records a call only when you are on it yourself, so meetings you skip are not recorded.
In the Fathom help:
Fathom can only record a Zoom, Microsoft Teams, or Google Meet call if you are also present on the call.
Can the Fathom Notetaker join my calls without me?, read 2026-11-12.Meetings booked on a calendar other than your main connected one can be missed or not recognised.
In the Fathom help:
Fathom can only read meetings from the primary calendar connected to your account.
Can I connect multiple calendars to one Fathom account?, read 2026-11-12.Someone in the meeting can remove Fathom from the room, which ends that recording.
In the Fathom help:
Manually remove Fathom from a meeting room.
How do I remove Fathom from a call?, read 2026-11-12.A recording can be cancelled as the meeting begins, so the call does not appear among recorded calls.
In the Fathom help:
Click Cancel Recording as the meeting is starting.
How do I remove Fathom from a call?, read 2026-11-12.
How do I check it myself?
Check that the missing meetings were booked on your main calendar.
In the Fathom help:
To ensure your meetings are detected correctly, schedule them using your primary calendar.
Can I connect multiple calendars to one Fathom account?, read 2026-11-12.Check your calendar settings to confirm which calendar is your main one.
In the Fathom help:
If you’re unsure which calendar is set as your primary, check your calendar settings in Google or Outlook.
Can I connect multiple calendars to one Fathom account?, read 2026-11-12.
How does Fathom work with Feder?
- Connect Fathom to Feder and it joins your Wins apps.
- When you connect Fathom, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Fathom, one of your Wins apps. Feder only reads. It never changes anything in Fathom.
What else goes wrong with these numbers?
- Why are my Fathom calls counted under a different company?Fathom
- Why do my teammates see fewer calls in Fathom's Team Calls?Fathom
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Fathom help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.