Why do my teammates see fewer calls in Fathom's Team Calls?
The Fathom help pages give 3 common reasons. The first to rule out: When a user's setting to share all external recordings is off, their recordings are shared one at a time instead, so some can stay out of the team library.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Fathom help pages give, and how to check each one yourself.
What causes it?
When a user's setting to share all external recordings is off, their recordings are shared one at a time instead, so some can stay out of the team library.
In the Fathom help:
If the "share all" setting is turned off, users can still share recordings individually.
Choosing what recordings are shared in the Team Call library, read 2026-11-12.Each call can be kept private or shown to one team, several teams or every team, so a call can be visible to some teams and not others.
In the Fathom help:
You can determine if a call should be Private (No Team Visibility) to you, Visible to your team, Visible to Multiple Teams, or Visible to All Teams.
Choosing what recordings are shared in the Team Call library, read 2026-11-12.When someone joins a team, they choose whether to share their existing external recordings and whether new ones are shared by default.
In the Fathom help:
When a user is invited to join a team, they'll see the option to share existing external recordings and whether to default to sharing all external recordings moving forward:
Choosing what recordings are shared in the Team Call library, read 2026-11-12.
How do I check it myself?
Look for the icon that marks a call as not shared with any team; such a call may still be open to some people.
In the Fathom help:
This cross-eye icon means the call isn’t shared with any teams, but that doesn’t mean no one can view it.
Navigating the Teams Call Library, read 2026-11-12.Check that the team filter includes every team whose calls you expect to see.
In the Fathom help:
You can select multiple teams to see their calls.
Navigating the Teams Call Library, read 2026-11-12.
How does Fathom work with Feder?
- Connect Fathom to Feder and it joins your Wins apps.
- When you connect Fathom, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Fathom, one of your Wins apps. Feder only reads. It never changes anything in Fathom.
What else goes wrong with these numbers?
- Why are my Fathom calls counted under a different company?Fathom
- Why did fewer of my calls get recorded in Fathom?Fathom
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Fathom help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.