Why did my returns jump in Loop?
The Loop help pages give 4 common reasons. The first to rule out: When a report is filtered by order date, returns land in the period the order was placed, so a past period's returns can keep growing as later returns come in.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Loop help pages give, and how to check each one yourself.
What causes it?
When a report is filtered by order date, returns land in the period the order was placed, so a past period's returns can keep growing as later returns come in.
In the Loop help:
Shopify Order Date: show only returns based on orders created within the specified time frame.
Loop Analytics, read 2026-11-12.The return window can be limited or open ended, so a longer window can let more orders come back.
In the Loop help:
Merchants have the option of setting the return window to a limited or unlimited window.
Return Policy Settings, read 2026-11-12.With a delivery based window, Loop uses the fulfillment date until a delivery date arrives, so which orders can still be returned can shift as delivery dates come in.
In the Loop help:
Until Loop receives the delivery timestamp, Loop will calculate the return window based on the fulfillment date.
Advanced Return Window Settings, read 2026-11-12.A policy covers every customer in the countries chosen for it, so adding a country can open returns to more orders.
In the Loop help:
The return policy will apply to all customers in the selected countries or regions.
Return Policy Settings, read 2026-11-12.
How do I check it myself?
Look at warranty returns on their own to see whether they explain the jump.
In the Loop help:
View Warranty Returns: show only warranty returns.
Loop Analytics, read 2026-11-12.Split returns by shopper country to see whether the rise comes from one place.
In the Loop help:
Shopper Country: show only returns based on orders created by shoppers in the selected countries.
Loop Analytics, read 2026-11-12.
How does Loop work with Feder?
- Connect Loop to Feder and it joins your Wins apps.
- When you connect Loop, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Loop, one of your Wins apps. Feder only reads. It never changes anything in Loop.
What else goes wrong with these numbers?
- Why did my Loop return count go down after the day?Loop
- Why don't my Loop return numbers match Shopify or my other reports?Loop
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Loop help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.