Why did my Loop return count go down after the day?
The Loop help pages give 4 common reasons. The first to rule out: If your store lets shoppers cancel returns, a shopper can cancel a return and start a new one, so a return counted on one day can later show as canceled and another can appear in its place.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Loop help pages give, and how to check each one yourself.
What causes it?
If your store lets shoppers cancel returns, a shopper can cancel a return and start a new one, so a return counted on one day can later show as canceled and another can appear in its place.
In the Loop help:
Shoppers can cancel their return and easily create a new one that better matches their needs.
Shopper Edit Return, read 2026-11-12.Where cancelling is allowed for a return, shoppers can cancel up until the package is dropped off or the return is processed, so returns from recent days can still change.
In the Loop help:
The return package has been dropped off or the return has been processed, whichever comes first.
Shopper Edit Return, read 2026-11-12.For most stores, shopper editing is switched on by default, so cancellations can happen without anyone on your team taking a step.
In the Loop help:
Shopper Edit Return is enabled by default for most merchants.
Shopper Edit Return, read 2026-11-12.Loop does not email you when a shopper edits a return, so a cancellation can go unnoticed until the count changes.
In the Loop help:
Loop does not send automatic email notifications when shoppers edit their returns.
Shopper Edit Return, read 2026-11-12.
How do I check it myself?
Open the return's timeline to see whether the shopper canceled it.
In the Loop help:
A note is automatically added to the return timeline in the admin showing that the return was canceled by the shopper
Shopper Edit Return, read 2026-11-12.Check which editing options your store offers shoppers, since that decides whether they can cancel a return themselves.
In the Loop help:
Select which editing options you want to make available to your shoppers
Shopper Edit Return, read 2026-11-12.
How does Loop work with Feder?
- Connect Loop to Feder and it joins your Wins apps.
- When you connect Loop, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Loop, one of your Wins apps. Feder only reads. It never changes anything in Loop.
What else goes wrong with these numbers?
- Why did my returns jump in Loop?Loop
- Why don't my Loop return numbers match Shopify or my other reports?Loop
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Loop help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.