Why did card spending suddenly drop in Pleo?
The Pleo help pages give 3 common reasons. The first to rule out: Payments can be declined when the Pleo account does not have enough funds, so spending can stop.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Pleo help pages give, and how to check each one yourself.
What causes it?
Payments can be declined when the Pleo account does not have enough funds, so spending can stop.
In the Pleo help:
There were not enough funds available in the Account for the payment.
Declined payment troubleshooting, read 2026-11-12.A cardholder who has reached their spending limit can have payments declined.
In the Pleo help:
You have exceeded your spending limit with Pleo.
Declined payment troubleshooting, read 2026-11-12.A card can be frozen automatically when expenses are waiting for receipts, so that cardholder's spending can stop.
In the Pleo help:
If you have outstanding expenses without receipts, your card may have been automatically frozen.
Declined payment troubleshooting, read 2026-11-12.
How do I check it myself?
Ask cardholders whether they got an email after a failed payment; that email means Pleo declined the payment.
In the Pleo help:
If you have received an email after your attempted payment, Pleo declined your payment.
Declined payment troubleshooting, read 2026-11-12.If a cardholder thinks no email arrived, have them look in their spam or junk folder too.
In the Pleo help:
Make sure to also check your Spam/Junk folder for the email!
Declined payment troubleshooting, read 2026-11-12.Look at the cardholder's spending limits to see whether one was reached.
In the Pleo help:
View your limits in Pleo and request a spending limit increase to proceed with your purchase.
Declined payment troubleshooting, read 2026-11-12.
How does Pleo work with Feder?
- Connect Pleo to Feder and it joins your Money apps.
- When you connect Pleo, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Pleo, one of your Money apps. Feder only reads. It never changes anything in Pleo.
What else goes wrong with these numbers?
- Why don't my Pleo expense totals match my accounting?Pleo
- Why does the same card payment show up twice in Pleo?Pleo
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Pleo help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.