Why does the same card payment show up twice in Pleo?
The Pleo help pages give 4 common reasons. The first to rule out: A pending entry is an authorisation that only reserves funds; it is not yet a final charge.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Pleo help pages give, and how to check each one yourself.
What causes it?
A pending entry is an authorisation that only reserves funds; it is not yet a final charge.
In the Pleo help:
Pending - Payment has been authorised and funds are reserved
Charged twice for one transaction, read 2026-11-12.A pending payment that never settles can be reversed on its own, so a second entry can drop away later.
In the Pleo help:
If a card payment stays Pending and never settles, it can be automatically reversed.
Reversed or voided card payments, read 2026-11-12.When a pending payment is reversed, the held amount goes back to your available balance.
In the Pleo help:
The reserved (held) amount is released back to your available balance
Reversed or voided card payments, read 2026-11-12.If someone attached a receipt to a pending authorisation, it can stay listed with its amount changed to zero.
In the Pleo help:
Good to know: If the authorisation has an attached receipt, the authorisation amount will instead be changed to 0.
Charged twice for one transaction, read 2026-11-12.
How do I check it myself?
If both entries still show the same amount after the waiting period Pleo's help page gives, Pleo counts the second one as settled.
In the Pleo help:
If the transaction is still visible for the same amount after 11 days, it's been settled.
Charged twice for one transaction, read 2026-11-12.Check the status of each entry: a settled payment has left your Pleo account, while a pending one is only reserved.
In the Pleo help:
Settled - Payment has been approved and funds have been withdrawn from your Pleo account
Charged twice for one transaction, read 2026-11-12.
How does Pleo work with Feder?
- Connect Pleo to Feder and it joins your Money apps.
- When you connect Pleo, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Pleo, one of your Money apps. Feder only reads. It never changes anything in Pleo.
What else goes wrong with these numbers?
- Why did card spending suddenly drop in Pleo?Pleo
- Why don't my Pleo expense totals match my accounting?Pleo
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Pleo help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.