Why aren't my Razorpay orders showing as paid?
The Razorpay help pages give 4 common reasons. The first to rule out: A customer can start paying and still leave the order unpaid: it stays attempted until a payment for it is captured.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Razorpay help pages give, and how to check each one yourself.
What causes it?
A customer can start paying and still leave the order unpaid: it stays attempted until a payment for it is captured.
In the Razorpay help:
It remains in the attempted state till one payment associated with that order is captured.
Orders Entity, read 2026-11-12.When a payment attempt fails, the order is not paid unless the customer tries again and that payment succeeds.
In the Razorpay help:
An unsuccessful payment attempt is marked as failed, and the customer will have to retry the payment.
About Payments, read 2026-11-12.A payment the bank has authorized still has to be captured, automatically or by your own system, before the order counts as paid.
In the Razorpay help:
Use this endpoint to change the payment status from authorized to captured.
Capture a Payment, read 2026-11-12.A payment that is authorised late and never captured can be refunded automatically, so its order never turns paid.
In the Razorpay help:
The payments that are late authorised and not captured are auto-refunded once the capture time window has passed.
Handle Late Authorised Payments, read 2026-11-12.
How do I check it myself?
Look at how many payment attempts an unpaid order has. Several attempts point to payments failing rather than customers leaving.
In the Razorpay help:
The number of payment attempts, successful and failed, that have been made against this order.
Orders Entity, read 2026-11-12.Check refunds on their own. A refunded order still shows as paid, so paid orders alone can look healthier than your takings.
In the Razorpay help:
The order stays in the paid state even if the payment associated with the order is refunded.
Orders Entity, read 2026-11-12.Compare paid orders with captured payments for the same days. Razorpay treats a captured payment as complete.
In the Razorpay help:
When the payment status is changed to captured, the payment is verified as complete by Razorpay.
About Payments, read 2026-11-12.
How would I know the day it starts?
- Feder reads your paid orders from Razorpay each day and compares each day with your own history.
- It tells you when paid orders go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Razorpay, which feeds Wins. Feder only reads. It never changes anything in Razorpay.
What else goes wrong with these numbers?
- Why are my Razorpay payments failing?Razorpay
- Why did my Razorpay revenue drop?Razorpay
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Razorpay help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.