Why are my Razorpay payments failing?
The Razorpay help pages give 5 common reasons. The first to rule out: A payment can fail when the customer does not have enough money in the account.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Razorpay help pages give, and how to check each one yourself.
What causes it?
A payment can fail when the customer does not have enough money in the account.
In the Razorpay help:
The customer does not have sufficient funds in the account to complete the payment.
List of Errors, read 2026-11-12.A customer's card can be declined, which stops the payment.
In the Razorpay help:
The card has been declined.
List of Errors, read 2026-11-12.A customer can cancel partway through, so the payment does not complete.
In the Razorpay help:
The customer has explicitly cancelled the payment due to which the authentication failed to complete.
List of Errors, read 2026-11-12.A payment can time out if the customer does not finish in time.
In the Razorpay help:
The customer did not complete the transaction within the specified time.
List of Errors, read 2026-11-12.Wrong card details can make a payment fail.
In the Razorpay help:
Incorrect card details entered.
List of Errors, read 2026-11-12.
How do I check it myself?
Look at where each failure came from.
In the Razorpay help:
Identify the source of failure.
About Errors, read 2026-11-12.Razorpay notes a failure can come from something the customer did or from outside factors such as the bank or the network.
In the Razorpay help:
It can be due to customer action or external factors (Razorpay, Gateway, Bank or Network).
About Errors, read 2026-11-12.Check the step where the payment stopped and the exact failure reason Razorpay gives.
In the Razorpay help:
Identify the payment step and the exact failure reason.
About Errors, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue from Razorpay each day and compares each day with your own history.
- It does not read single payment errors. It tells you when revenue goes quiet or moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Razorpay, which feeds Money. Feder only reads. It never changes anything in Razorpay.
What else goes wrong with these numbers?
- Why aren't my Razorpay orders showing as paid?Razorpay
- Why did my Razorpay revenue drop?Razorpay
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Razorpay help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.