Why did my Razorpay revenue drop?
The Razorpay help pages give 4 common reasons. The first to rule out: When you refund a payment, Razorpay returns the amount to the customer's account.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Razorpay help pages give, and how to check each one yourself.
What causes it?
When you refund a payment, Razorpay returns the amount to the customer's account.
In the Razorpay help:
The amount is reversed to the customer's account.
About Payments, read 2026-11-12.A refund returns the whole payment unless a smaller, partial amount is chosen, so one refund can undo a full sale.
In the Razorpay help:
By default, the entire amount is refunded.
Frequently Asked Questions (FAQs), read 2026-11-12.If a customer disputes a payment and you lose, Razorpay deducts the amount from your account.
In the Razorpay help:
If you lose the dispute, the amount would be deducted from your account and is sent to the customer.
About Disputes, read 2026-11-12.A payment the bank has authorized is not yet complete. Razorpay treats it as complete only once it is captured.
In the Razorpay help:
The payment state changes to authorized when the bank successfully authenticates the customer's payment details.
About Payments, read 2026-11-12.
How do I check it myself?
When you compare with figures taken from Razorpay's own data, remember amounts are given in the smallest unit of the currency, such as paise for rupees.
In the Razorpay help:
Payment amount in the smallest currency sub-unit.
Payments Entity, read 2026-11-12.Check for chargebacks marked lost around the days that dropped. A lost chargeback means the bank did not accept the documents you gave.
In the Razorpay help:
Indicates that the bank did not accept the remedial documents and you have lost the chargeback.
About Disputes, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue from Razorpay each day and compares each day with your own history.
- It tells you when revenue goes quiet or moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Razorpay, which feeds Money. Feder only reads. It never changes anything in Razorpay.
What else goes wrong with these numbers?
- Why aren't my Razorpay orders showing as paid?Razorpay
- Why are my Razorpay payments failing?Razorpay
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Razorpay help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.