Why did my SalesCaptain contact count change suddenly?

What causes it?

1. A whole list can be added at once from a CSV file, as SalesCaptain's help pages explain, so one import can raise the contact count in a single day.

   In the SalesCaptain help: If you have a large list of contacts, import them in bulk through a CSV file Adding Contacts, read 2026-11-12.

2. Contacts can be added from more than one place, including the inbox and while messaging someone, as SalesCaptain's help pages say, so the count can grow from everyday conversations as well as from the contact list.

   In the SalesCaptain help: you can do it directly from the Contacts tab, the Universal Inbox, or even while messaging someone. Adding Contacts, read 2026-11-12.

3. Contacts can be deleted in bulk, as SalesCaptain's help pages explain, so a cleanup can lower the count by many contacts at once.

   In the SalesCaptain help: Delete contacts in bulk if they are no longer part of your database. Managing Contacts, read 2026-11-12.

How do I check it myself?

1. If imports are tagged with their source, as SalesCaptain's help pages suggest, the tag shows which list a batch of contacts came from.

   In the SalesCaptain help: Use tags during import to track the source or group of each list. Importing Contacts, read 2026-11-12.

2. Filter the contact list by an import's tag to count how many contacts that one list added.

   In the SalesCaptain help: filter your list to show only contacts with one or more specific tags Using Tags, read 2026-11-12.

How does SalesCaptain work with Feder?

• Connect SalesCaptain to Feder and it joins your Interest apps.
• When you connect SalesCaptain, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.

Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.

See whether you can trust the numbers in SalesCaptain, one of your Interest apps. Feder only reads. It never changes anything in SalesCaptain.

What else goes wrong with these numbers?

• Why are fewer new conversations showing in SalesCaptain?SalesCaptain
• Why are more SalesCaptain calls going to voicemail?SalesCaptain
• Why did Google Analytics stop collecting data?Google Analytics
• Why aren't my key events showing in Google Analytics?Google Analytics
• Why does Google Analytics show (not set)?Google Analytics

See every question.

Where do these answers come from?

Every cause and check on this page comes from the SalesCaptain help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.