Why are fewer new conversations showing in SalesCaptain?

What causes it?

1. Conversations that land in a profile you have no access to do not show for you, as SalesCaptain's help pages explain, so your inbox can look quieter than the business's real total.

   In the SalesCaptain help: A conversation that lands in a specific profile is visible only to users who have been granted access to that profile. Conversation Profiles, read 2026-11-12.

2. A view of your own assigned conversations leaves out everything assigned to others or not yet picked up, as SalesCaptain's help pages say, so it can show far fewer conversations than arrived.

   In the SalesCaptain help: Assigned to Me shows only the conversations you’re responsible for. Inbox Overview, read 2026-11-12.

3. If you manage more than one location, conversations are seen per site, as SalesCaptain's help pages explain, so looking at one location shows only that site's conversations.

   In the SalesCaptain help: If you manage multiple locations, you can click the location selector to see or transfer conversations for each site. Inbox Overview, read 2026-11-12.

How do I check it myself?

1. An owner or manager can open the view of all conversations across channels to see the full count in one place.

   In the SalesCaptain help: All Conversations gives you a full view across channels, so managers or owners can monitor everything in one place. Inbox Overview, read 2026-11-12.

2. Filter conversations by platform and time period to see which channel the drop came from and on which days.

   In the SalesCaptain help: Filter by user, platform, or time period. Inbox Overview, read 2026-11-12.

3. Check which users are assigned to which profiles, since that decides whose inbox a conversation shows in.

   In the SalesCaptain help: Periodically check which users are assigned to which profiles to ensure data privacy. Conversation Profiles, read 2026-11-12.

How does SalesCaptain work with Feder?

• Connect SalesCaptain to Feder and it joins your Interest apps.
• When you connect SalesCaptain, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.

Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.

See whether you can trust the numbers in SalesCaptain, one of your Interest apps. Feder only reads. It never changes anything in SalesCaptain.

What else goes wrong with these numbers?

• Why did my SalesCaptain contact count change suddenly?SalesCaptain
• Why are more SalesCaptain calls going to voicemail?SalesCaptain
• Why did Google Analytics stop collecting data?Google Analytics
• Why aren't my key events showing in Google Analytics?Google Analytics
• Why does Google Analytics show (not set)?Google Analytics

See every question.

Where do these answers come from?

Every cause and check on this page comes from the SalesCaptain help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.