Why are more SalesCaptain calls going to voicemail?

What causes it?

1. Calls reach voicemail when everyone is busy, when a ring to the team or a user goes unanswered, or in hours the flow sends to voicemail.

   In the SalesCaptain help: This could occur when agents are all busy, after a call has rung to your team or user without a response, or during hours when you’ve configured your flow to route calls to voicemail. Voicemail, read 2026-11-12.

2. A change to your business hours in the profile changes which calls the flow treats as in hours.

   In the SalesCaptain help: Profile time rules pull directly from your Business Profile settings. Time Rules, read 2026-11-12.

3. Holidays and other special hours count as after-hours, so calls on those days follow the after-hours path.

   In the SalesCaptain help: “After-Hours” refers to times outside your defined business hours (for example, evenings, weekends, or holidays). After-hours Routing, read 2026-11-12.

How do I check it myself?

1. Review voicemails and missed calls for the days in question to see whether they fell in or out of hours.

   In the SalesCaptain help: Regularly review your after-hours call metrics (voicemails, missed calls, follow-ups) and adjust your flow as needed. After-hours Routing, read 2026-11-12.

2. Check which branch your call flow uses outside your set hours, and whether it ends in voicemail.

   In the SalesCaptain help: Route calls to one branch during the hours you’ve set, and to a different branch outside of those hours. Time Rules, read 2026-11-12.

How does SalesCaptain work with Feder?

• Connect SalesCaptain to Feder and it joins your Interest apps.
• When you connect SalesCaptain, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.

Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.

See whether you can trust the numbers in SalesCaptain, one of your Interest apps. Feder only reads. It never changes anything in SalesCaptain.

What else goes wrong with these numbers?

• Why did my SalesCaptain contact count change suddenly?SalesCaptain
• Why are fewer new conversations showing in SalesCaptain?SalesCaptain
• Why did Google Analytics stop collecting data?Google Analytics
• Why aren't my key events showing in Google Analytics?Google Analytics
• Why does Google Analytics show (not set)?Google Analytics

See every question.

Where do these answers come from?

Every cause and check on this page comes from the SalesCaptain help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.