Why don't my ShipBob orders match my shipments?
The ShipBob help pages give 3 common reasons. The first to rule out: One order can go out as several shipments, so shipment counts can run higher than order counts.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the ShipBob help pages give, and how to check each one yourself.
What causes it?
One order can go out as several shipments, so shipment counts can run higher than order counts.
In the ShipBob help:
Orders can have 1 or many shipments (if the contents will not fit in 1 box, for example).
Status Reference, read 2026-11-12.An order can come in but not ship when an item on it is out of stock or no longer active.
In the ShipBob help:
the shipment cannot be fulfilled due to an out of stock or inactive product.
Status Reference, read 2026-11-12.An order can be held back from shipping for reasons other than stock, so shipments can lag behind orders received.
In the ShipBob help:
the shipment is not ready for fulfillment, even if there is stock available.
Status Reference, read 2026-11-12.
How do I check it myself?
Look at each shipment inside an order, since the order's status is worked out from them.
In the ShipBob help:
Order statuses are imputed from the statuses of the underlying shipments.
Status Reference, read 2026-11-12.An order can have tracking on only part of it, so check whether every shipment in an order has gone out before counting it as shipped.
In the ShipBob help:
Has any portion of this order been assigned a tracking number
Get Orders, read 2026-11-12.
How would I know the day it starts?
- Feder reads the orders ShipBob receives each day and compares each day with your own history.
- It tells you when orders go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from ShipBob, which feeds Wins. Feder only reads. It never changes anything in ShipBob.
What else goes wrong with these numbers?
- Why did my ShipBob order count suddenly jump?ShipBob
- Why are my orders not coming into ShipBob?ShipBob
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the ShipBob help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.