Why does ShipStation show more orders than my store?
The ShipStation help pages give 3 common reasons. The first to rule out: Splitting an order can turn one sale into several orders in ShipStation, so your count can run higher than your store's.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the ShipStation help pages give, and how to check each one yourself.
What causes it?
Splitting an order can turn one sale into several orders in ShipStation, so your count can run higher than your store's.
In the ShipStation help:
ShipStation allows you to split an order into multiple orders so you can create separate labels for each shipment.
Split Orders Into Multiple Shipments, read 2026-11-12.Orders made by hand in ShipStation never appear in your store, so they add to ShipStation's count only.
In the ShipStation help:
Manual Orders are orders created directly in ShipStation, not imported from a connected store.
Create Manual Orders, read 2026-11-12.When Amazon or eBay orders reach ShipStation both directly and through BigCommerce, the same sale can arrive twice, and ShipStation matches those copies against orders it already has.
In the ShipStation help:
ShipStation will check the newly imported BigCommerce orders against the existing Amazon and eBay orders in your account.
How does ShipStation integrate BigCommerce with Amazon or eBay?, read 2026-11-12.
How do I check it myself?
Look for orders marked as one of several shipments, which tells you an order was split rather than placed twice.
In the ShipStation help:
Each shipment will be indicated in the Orders Grid as (1 of 2), (2 of 2), and so on.
Split Orders Into Multiple Shipments, read 2026-11-12.Manual orders sit in their own store in ShipStation, so leave that store out when you compare with your sales channel.
In the ShipStation help:
ShipStation keeps all manual orders in a manual store.
Create Manual Orders, read 2026-11-12.
How would I know the day it starts?
- Feder reads the orders ShipStation receives each day and compares each day with your own history.
- It tells you when orders go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Shipstation, which feeds Wins. Feder only reads. It never changes anything in Shipstation.
What else goes wrong with these numbers?
- Why are my orders not showing up in ShipStation?ShipStation
- Why did orders from one of my stores disappear from ShipStation?ShipStation
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the ShipStation help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.