Why are my orders not showing up in ShipStation?
The ShipStation help pages give 4 common reasons. The first to rule out: Orders that do not need shipping, such as digital or service orders, are generally not brought into ShipStation, so ShipStation can show fewer orders than your store.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the ShipStation help pages give, and how to check each one yourself.
What causes it?
Orders that do not need shipping, such as digital or service orders, are generally not brought into ShipStation, so ShipStation can show fewer orders than your store.
In the ShipStation help:
In general, ShipStation will not import orders that do not require a shipment.
Troubleshoot Missing Orders, read 2026-11-12.An order placed without a shipping address can stay out of ShipStation.
In the ShipStation help:
Orders without a Ship To address typically will not import into ShipStation.
Troubleshoot Missing Orders, read 2026-11-12.ShipStation picks up orders newer than its last successful import, so an order dated earlier than that import can be missed.
In the ShipStation help:
ShipStation imports orders newer than the last date/time a successful import occurred.
Troubleshoot Missing Orders, read 2026-11-12.If the sign-in details ShipStation holds for your store are no longer valid, orders can stop coming in until the connection is updated.
In the ShipStation help:
This error typically results from an invalid username and password.
Common Store Errors, read 2026-11-12.
How do I check it myself?
Search for a missing order in every status, since an order can come in with a status you did not expect.
In the ShipStation help:
Ensure that you are searching for orders in all statuses, not just the Awaiting Shipment status.
Troubleshoot Missing Orders, read 2026-11-12.Check that the store connection in ShipStation uses current sign-in details, especially after a password change.
In the ShipStation help:
verify that you are using an up-to-date username and password to connect the selling channel.
Common Store Errors, read 2026-11-12.
How would I know the day it starts?
- Feder reads the orders ShipStation receives each day and compares each day with your own history.
- It tells you when orders go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Shipstation, which feeds Wins. Feder only reads. It never changes anything in Shipstation.
What else goes wrong with these numbers?
- Why does ShipStation show more orders than my store?ShipStation
- Why did orders from one of my stores disappear from ShipStation?ShipStation
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the ShipStation help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.