Why did orders from one of my stores disappear from ShipStation?
The ShipStation help pages give 4 common reasons. The first to rule out: If a store is made inactive, ShipStation stops importing its orders and no longer shows the orders it already has.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the ShipStation help pages give, and how to check each one yourself.
What causes it?
If a store is made inactive, ShipStation stops importing its orders and no longer shows the orders it already has.
In the ShipStation help:
Inactive stores will not import orders and their orders will not display in ShipStation.
Disconnect a Store, read 2026-11-12.Reports leave out orders from inactive stores, so totals can drop when a store is made inactive.
In the ShipStation help:
Reports will not contain order information for inactive stores.
Disconnect a Store, read 2026-11-12.An order that comes in already cancelled stays cancelled, and later imports from the store do not bring it back.
In the ShipStation help:
Orders that import into ShipStation as Cancelled status cannot be restored after subsequent store refreshes.
Import Orders from a Store, read 2026-11-12.Once an order is cancelled, ShipStation treats it as inactive and stops updating it.
In the ShipStation help:
Cancelled orders are marked as Inactive in the ShipStation and no changes to the order will happen after that.
Import Orders from a Store, read 2026-11-12.
How do I check it myself?
Check whether a store was made inactive. Making it active again brings its orders back into reports.
In the ShipStation help:
You can always reactivate a store if you need to run reports for orders that imported from that store.
Disconnect a Store, read 2026-11-12.Check that automatic import is on for each store, so new orders keep coming in while you are away.
In the ShipStation help:
When enabled, ShipStation will periodically send an import request to the store and import your orders.
Import Orders from a Store, read 2026-11-12.
How would I know the day it starts?
- Feder reads the orders ShipStation receives each day and compares each day with your own history.
- It tells you when orders go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Shipstation, which feeds Wins. Feder only reads. It never changes anything in Shipstation.
What else goes wrong with these numbers?
- Why does ShipStation show more orders than my store?ShipStation
- Why are my orders not showing up in ShipStation?ShipStation
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the ShipStation help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.