Why did my subscription revenue drop in Stay AI?
The Stay AI help pages give 3 common reasons. The first to rule out: Recurring revenue leaves out one-time add-ons, so it can read lower than total store revenue; a gap between the two is not by itself lost subscriptions.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Stay AI help pages give, and how to check each one yourself.
What causes it?
Recurring revenue leaves out one-time add-ons, so it can read lower than total store revenue; a gap between the two is not by itself lost subscriptions.
In the Stay AI help:
revenue generated from recurring subscription orders in the date range (excludes one-time products add-ons)
Navigating the Analytics Summary Dashboard, read 2026-11-12.Queued revenue covers only orders due in the coming month, after discounts, so skips, delays and new discounts can lower it.
In the Stay AI help:
Queued revenue (MRR), the discounted line total of subscription orders scheduled to bill within the next 30 days.
Navigating the Analytics Summary Dashboard, read 2026-11-12.Retention follows each subscription's active status, so changes in status move the retention figure.
In the Stay AI help:
Retention is defined by the subscription's active status.
Navigating the Analytics Summary Dashboard, read 2026-11-12.
How do I check it myself?
Read monthly rows in US Eastern time, so orders near midnight can sit in a different month than in your own time zone.
In the Stay AI help:
the calendar month for that row, reported in US/Eastern time
Navigating the Analytics Summary Dashboard, read 2026-11-12.When comparing forecasts, line them up by each forecast's starting date, not by when orders billed.
In the Stay AI help:
The Forecast Date is the date you look forward from. It is not the date orders billed.
Navigating the Analytics Summary Dashboard, read 2026-11-12.
How does Stay AI work with Feder?
- Connect Stay AI to Feder and it joins your Money apps.
- When you connect Stay AI, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Stay AI, one of your Money apps. Feder only reads. It never changes anything in Stay AI.
What else goes wrong with these numbers?
- Why did my active subscribers drop in Stay AI?Stay AI
- Why did my churn rate jump in Stay AI?Stay AI
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Stay AI help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.