Why did my TextUs messages sent jump?
The TextUs help pages give 3 common reasons. The first to rule out: A recurring campaign goes out again on each scheduled repeat, so outbound counts can jump on those days.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the TextUs help pages give, and how to check each one yourself.
What causes it?
A recurring campaign goes out again on each scheduled repeat, so outbound counts can jump on those days.
In the TextUs help:
Please note that the same exact message is sent every time the campaign is scheduled to repeat.
Create a campaign, read 2026-11-12.A scheduled campaign goes out at the date and time chosen when it was set up, which can be days later.
In the TextUs help:
Use the Date and Time dropdowns to schedule when your campaign message will be sent.
Create a campaign, read 2026-11-12.Outbound totals include messages from sequences, connected tools and integrations, not only texts typed by your team.
In the TextUs help:
Conversational messages include messages sent 1:1 through your Inbox or Contacts, as well as messages sent via Sequences, API calls, or integrations.
Organization health, read 2026-11-12.
How do I check it myself?
If you are an organization admin, compare the campaign and conversational counts to see which kind of message rose.
In the TextUs help:
Campaign is the number of campaign messages sent.
Organization health, read 2026-11-12.If you are an organization admin, look at messages by team member to see whose outbound count rose.
In the TextUs help:
This table displays various metrics broken down by team member.
Organization health, read 2026-11-12.
How does TextUs work with Feder?
- Connect TextUs to Feder and it joins your Reach apps.
- When you connect TextUs, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in TextUs, one of your Reach apps. Feder only reads. It never changes anything in TextUs.
What else goes wrong with these numbers?
- Why does TextUs billing show more texts than analytics?TextUs
- Why did my TextUs campaign reach fewer people?TextUs
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the TextUs help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.