Can you trust the numbers in TextUs?
TextUs is a business texting app built for professional teams who need to message people quickly and at scale. Its own help pages give 3 reasons its numbers can look different from what you expect. The first to rule out: Two people can see different totals, since TextUs's help pages say a user on a lower-level account sees only that account and its branches.
Is it broken, or just counted differently?
A number can look wrong because the business changed, or because of how TextUs counts it. Below is what TextUs keeps, where its help pages say the numbers can differ, and how to check them yourself.
What does TextUs keep track of?
TextUs keeps a count of text messages delivered in any period an owner picks.
In TextUs's own words:
The number of delivered messages within the configured start date and end date.
Account analytics, read 2026-11-12.TextUs keeps a running total of every text the team has sent out.
In TextUs's own words:
Total number of all outbound messages.
Understanding TextUs Analytics, read 2026-11-12.
What can make TextUs's numbers look wrong?
Two people can see different totals, since TextUs's help pages say a user on a lower-level account sees only that account and its branches.
In TextUs's own words:
Users who view the Overview page from a lower-level account can only see data for that account and its branch accounts.
Account analytics, read 2026-11-12.The number of campaigns sent will not show in the per user report, as TextUs's help pages say it is only in the account report.
In TextUs's own words:
This metric is only included in the account analytics report.
Understanding TextUs Analytics, read 2026-11-12.A text from TextUs can go undelivered when the recipient's carrier filters it as spam, as TextUs's help pages explain.
In TextUs's own words:
The message was blocked by the recipient's carrier because it was filtered by their spam detection.
Why was my message not delivered?, read 2026-11-12.
How do I check TextUs's numbers myself?
An owner can export TextUs's analytics reports and compare the rows with what the dashboard shows.
In TextUs's own words:
You can export your analytics reports, or schedule a recurring email export on the Analytics > Overview page.
Export account analytics, read 2026-11-12.Setting exact start and end dates lets an owner check the message counts for the same period they are comparing against.
In TextUs's own words:
You can also select the Custom Range option to specify exact dates using the Start Date and End Date fields.
Account analytics, read 2026-11-12.Choosing to include the accounts below gives the whole business's total instead of one branch's.
In TextUs's own words:
On this account and below: Displays analytics for that account and all accounts underneath it.
Export account analytics, read 2026-11-12.
How does TextUs work with Feder?
Connect TextUs to Feder and it joins your Reach apps. Feder only reads. It never changes anything in TextUs.
When you connect TextUs, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Other apps that feed Reach
- Google Search Consoleclicks and impressions in Google Search
- YouTubechannel views
- Mailchimpcampaign emails sent
- ActiveCampaignactive contacts
- Brevocampaign emails sent
- Intercomcontacts
Questions owners ask about TextUs
- Why does TextUs billing show more texts than analytics?The analytics overview counts messages around conversations, so its totals are not built the same way as billing totals.
- Why did my TextUs campaign reach fewer people?If a campaign is canceled partway, the contacts it had not yet reached do not get the message.
- Why did my TextUs messages sent jump?A recurring campaign goes out again on each scheduled repeat, so outbound counts can jump on those days.
Where do these answers come from?
Everything this page says about TextUs comes from TextUs's own pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.
Know the day a number breaks, not the month after.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.