Why do my Upsales reports still include people who have left the team?
The Upsales help pages give 3 common reasons. The first to rule out: Targets set for people who are now inactive still show in the Report centre.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Upsales help pages give, and how to check each one yourself.
What causes it?
Targets set for people who are now inactive still show in the Report centre.
In the Upsales help:
The report centre will always show all users' targets, even inactive ones.
Q: Why are inactive users targets visible in the report centre?, read 2026-11-12.A user marked inactive still turns up in searches, exports and reports.
In the Upsales help:
Appears when searching, exporting, and creating reports
User statuses (differences between Active and Inactive), read 2026-11-12.An inactive user stays the account manager of their companies.
In the Upsales help:
Remains account manager of any companies
User statuses (differences between Active and Inactive), read 2026-11-12.
How do I check it myself?
Check whether a former colleague is still set to appear in dropdowns and filters.
In the Upsales help:
Click the toggle to include/exclude the user from dropdowns and filters
User statuses (differences between Active and Inactive), read 2026-11-12.If a former colleague's targets should no longer count, remove their targets; making the user inactive does not take them off dashboards.
In the Upsales help:
To remove inactive users target från dashboards you have to remove their targets from settings > CRM > targets.
Q: Why are inactive users targets visible in the report centre?, read 2026-11-12.
How does Upsales work with Feder?
- Connect Upsales to Feder and it joins your Wins apps.
- When you connect Upsales, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Upsales, one of your Wins apps. Feder only reads. It never changes anything in Upsales.
What else goes wrong with these numbers?
- Why did my pipeline value change in Upsales?Upsales
- Why don't my Upsales Sales board and Report centre show the same sales?Upsales
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Upsales help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.