Why aren't new registrants showing in WebinarJam?
The WebinarJam help pages give 3 common reasons. The first to rule out: If double opt-in is on, people who sign up are not listed as registrants until they confirm their email.
What causes it?
If double opt-in is on, people who sign up are not listed as registrants until they confirm their email.
In the WebinarJam help:
Registrants will not appear in the webinar registration list until they complete the confirmation process.
Enable double opt-in for webinar registrations | WebinarJam Help Center, read 2026-11-12.If you charge for registration, a payment with no matching registrant means the person did not finish the last registration step.
In the WebinarJam help:
If you receive a payment but do not see a new registrant, the attendee did not complete the final registration step.
Set up paid registration for your webinar | WebinarJam Help Center, read 2026-11-12.If registrations were turned off by pointing the registration page somewhere else, people who click the old link reach that page instead of signing up.
In the WebinarJam help:
Now, when people click your old registration link, they’ll go to the new link you added.
Turn off registrations for a webinar | WebinarJam Help Center, read 2026-11-12.
How do I check it myself?
If double opt-in is on, compare the confirmation emails counted in your notification analytics with new registrants to see how many have not confirmed yet.
In the WebinarJam help:
You can track the number of double opt-in confirmation emails sent in the Analytics > Notifications section.
Enable double opt-in for webinar registrations | WebinarJam Help Center, read 2026-11-12.Look at registration page visitors and sign-up rate for the same days to see whether fewer people reached the page or fewer of them signed up.
In the WebinarJam help:
Sign-up rate (percentage of visitors who registered)
View webinar analytics | WebinarJam Help Center, read 2026-11-12.
How does WebinarJam work with Feder?
- Connect WebinarJam to Feder and it joins your Interest apps.
- When you connect WebinarJam, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in WebinarJam, one of your Interest apps. Feder only reads. It never changes anything in WebinarJam.
What else goes wrong with these numbers?
- Why did my WebinarJam attendee count drop?WebinarJam
- Why did my WebinarJam registrant count drop?WebinarJam
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the WebinarJam help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.