Why did my WebinarJam attendee count drop?

What causes it?

1. WebinarJam reports live and replay attendance separately, so a live figure alone leaves out people who watched the replay.

   In the WebinarJam help: Engagement analytics show Live Webinar and Replay statistics separately: Analytics, read 2026-11-12.

2. Attendance times are recorded in the time zone set in the webinar's schedule, so attendance can fall on a different day than you expect in your own time zone.

   In the WebinarJam help: Live or replay attendance times are recorded using the timezone selected in the webinar's schedule configuration. View and manage webinar registrants | WebinarJam Help Center, read 2026-11-12.

3. The attendees graph shows how many people were in the room at each moment, in five-minute steps, which is a different figure from the total who came in.

   In the WebinarJam help: No. of attendees graph: Number of attendees in the room at a given time during the webinar (shown at 5-minute intervals). Analytics, read 2026-11-12.

How do I check it myself?

1. Compare the show-up rate for each viewing to see whether a smaller share of registrants came or there were fewer registrants to begin with.

   In the WebinarJam help: Percentage of registrants who attended each viewing (show-up rate) Analytics, read 2026-11-12.

2. Check the total number of attendees who entered the room, for live and replay viewings, rather than reading the in-room graph.

   In the WebinarJam help: Total number of attendees who entered the webinar room Analytics, read 2026-11-12.

How does WebinarJam work with Feder?

• Connect WebinarJam to Feder and it joins your Interest apps.
• When you connect WebinarJam, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.

Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.

See whether you can trust the numbers in WebinarJam, one of your Interest apps. Feder only reads. It never changes anything in WebinarJam.

What else goes wrong with these numbers?

• Why aren't new registrants showing in WebinarJam?WebinarJam
• Why did my WebinarJam registrant count drop?WebinarJam
• Why did Google Analytics stop collecting data?Google Analytics
• Why aren't my key events showing in Google Analytics?Google Analytics
• Why does Google Analytics show (not set)?Google Analytics

See every question.

Where do these answers come from?

Every cause and check on this page comes from the WebinarJam help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.