Why did my WebinarJam registrant count drop?

What causes it?

1. Deleting a registrant removes them from your other webinars too, so one cleanup can lower counts across several webinars.

   In the WebinarJam help: Deleting a registrant from one webinar will remove them from other webinars permanently. View and manage webinar registrants | WebinarJam Help Center, read 2026-11-12.

2. If people register on a page outside WebinarJam, its split test analytics cannot track those visitors or the sign-up rate.

   In the WebinarJam help: Split test analytics cannot track visitors or the sign-up rate on an external registration page. Analytics, read 2026-11-12.

3. An export of the filtered list holds only the registrants your filters show, so it can be smaller than the whole webinar.

   In the WebinarJam help: Exports only the registrants currently shown in the table based on your filters View and manage webinar registrants | WebinarJam Help Center, read 2026-11-12.

How do I check it myself?

1. Compare the total registrants shown for each webinar with the number you expected.

   In the WebinarJam help: You can also see the total number of registrants from the Webinars page. View and manage webinar registrants | WebinarJam Help Center, read 2026-11-12.

2. Make sure the webinar, sessions and events you are looking at are the ones you meant to compare.

   In the WebinarJam help: Select a Webinar, Session(s), and Event(s) from the drop-down fields Analytics, read 2026-11-12.

3. Export everyone who registered, not only the filtered list, when you want a full count.

   In the WebinarJam help: Exports everyone who registered for the selected webinar View and manage webinar registrants | WebinarJam Help Center, read 2026-11-12.

How does WebinarJam work with Feder?

• Connect WebinarJam to Feder and it joins your Interest apps.
• When you connect WebinarJam, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.

Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.

See whether you can trust the numbers in WebinarJam, one of your Interest apps. Feder only reads. It never changes anything in WebinarJam.

What else goes wrong with these numbers?

• Why did my WebinarJam attendee count drop?WebinarJam
• Why aren't new registrants showing in WebinarJam?WebinarJam
• Why did Google Analytics stop collecting data?Google Analytics
• Why aren't my key events showing in Google Analytics?Google Analytics
• Why does Google Analytics show (not set)?Google Analytics

See every question.

Where do these answers come from?

Every cause and check on this page comes from the WebinarJam help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.